REVIEWER: Hakim Lakhani, director of decision support and planning for Bloorview Kids Rehab.

BACKGROUND: Bloorview Kids Rehab, located in Toronto, Canada, is dedicated to enabling youngsters with disabilities to achieve their personal best. Each year, approximately 7,000 young people and their families benefit from the rehabilitation hospital's outpatient clinics, hospital care, assistive technology services and community outreach activities. We are an academic health science center, fully affiliated with the University of Toronto.

PLATFORMS: Windows 2003.

PROBLEM SOLVED: Bloorview Kids Rehab has  been collecting huge amounts of data on paper and in electronic format. We implemented Cognos' Analysis and Scorecarding capabilities across the organization to support strategic decision-making and improve financial planning and people management. Now, we are able to access multiple data sources, track selected performance indicators and use that information to help the hospital make better decisions that affect both patient care and the overall business.

PRODUCT FUNCTIONALITY:  The hospital has created a decision support framework to serve as a central information resource for staff members to access, visualize and analyze critical patient, financial, clinical, HR and administrative data. To accomplish this, we chose Cognos Performance Management, Analysis and Scorecarding capabilities. This resolved the old process of information sharing where business users and analysts would send requests to various departments and wait for an answer. Now disparate data sources are pulled together using Cognos. With Cognos scorecarding, our staff can easily monitor the key performance indicators such as admissions and discharge trends as well as track and trend the utilization of resources. The Cognos solution helps us better understand how hospital resources are utilized and equip our staff with tools to make better decisions that affect patient care. For us, this is more than just a technology solution. The implementation has caused a cultural shift within the organization.

STRENGTHS: Cognos Analysis and Scorecarding capabilities have helped make informed decisions and use information effectively to manage the business. We have found the main strengths to be its well-integrated platform and user-friendly front end. The products are also easy to develop and maintain.

WEAKNESSES: The challenge with a performance management implementation is that the products by themselves don't enforce the process-related side. It is important for management to have a heavy involvement in steering the product deliverables.

SELECTION CRITERIA: Cognos provided the necessary solution for us to create a performance management system to track important business and patient indicators, improve reporting processes and perform in-depth analysis on patient and administrative data. Cognos delivers a whole solution which combines query and reporting, analysis, dashboards, event-management and metrics-management capabilities necessary for us to make better decisions and manage performance. It underpins these capabilities with the platform services necessary for complete integration.

DELIVERABLES: Cognos delivers collaboration of various data custodians, governance-level indicators, various scorecards and a performance report card. Additionally, we get reports, cubes and metrics regarding attendance management, staff turnover, financial reporting, payroll, inpatient admissions, inpatient discharges, inpatient days, occupancy rates and charts.

VENDOR SUPPORT: Cognos has been a true partner in this process and has fostered a long-term relationship with us. They request feedback and constantly strive to improve both their service and software. Cognos is very responsive to our business needs and continues to deliver high value and innovative enhancements to its product line. Cognos has made sure that we succeed in delivering our objectives for strategic performance management by providing ongoing support.

DOCUMENTATION: Cognos products are easily accessible to a wide range of users and do not require consultants to implement or maintain. When additional documentation has been needed, supplemental resources from either the home office or field staff have been readily accessible.

Cognos Performance Management, Analysis and Scorecarding Capabilities
Cognos, Inc.
3755 Riverside Drive
P.O. Box 9707
Station T
Ottawa, Ontario, Canada K1G 4K9
(613) 738-1440 

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