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Cognos Accelerates Customer Support to the Next Level of Performance

Published
  • May 24 2004, 1:00am EDT

Cognos, a world leader in business intelligence and corporate performance management (CPM),  announced the release of Cognos Support Accelerator, an innovative secure Web-based service that automates the timely and accurate collection of customer software and hardware information during support case submission.

Studies show that during the resolution of a software support case a tremendous amount of time and customer effort are required in the "discovery" phase, where a technical support analyst attempts to collect appropriate, accurate and sufficient information from the customer about their supported application. Cognos Support Accelerator automates the process of gathering this vital diagnostic information to be packaged, reviewed by the customer and then sent to Cognos Customer Support.

Customers looking to get started with Cognos Support Accelerator can find complete service details on the Cognos Customer Support Web site at http://support.cognos.com/en/support/csa/index.html.

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