Cognos, a world leader in business intelligence and corporate performance management (CPM), announced the release of Cognos Support Accelerator, an innovative secure Web-based service that automates the timely and accurate collection of customer software and hardware information during support case submission.
Studies show that during the resolution of a software support case a tremendous amount of time and customer effort are required in the "discovery" phase, where a technical support analyst attempts to collect appropriate, accurate and sufficient information from the customer about their supported application. Cognos Support Accelerator automates the process of gathering this vital diagnostic information to be packaged, reviewed by the customer and then sent to Cognos Customer Support.
Customers looking to get started with Cognos Support Accelerator can find complete service details on the Cognos Customer Support Web site at http://support.cognos.com/en/support/csa/index.html.
Register or login for access to this item and much more
All Information Management content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access