CMS Watch, a vendor-neutral analyst firm that evaluates content technologies, and AIIM, the Enterprise Content Management Association, now offer certificate courses on business process management (BPM) as well as information organization & access (IOA), throughout North America and Europe.

Analysis and design of both process and content are the twin pillars of successful content technology implementations. Without these skills effectively in practice, technology alone cannot enable an enterprise to effectively manage business information and processes.

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