Despite a four day loss of electric power, telephone and Internet service at its Ridgefield, Conn., headquarters due to the effects of Hurricane Irene, CoActiv Medical was able to provide full service to its picture archiving and communication system (PACS) to medical facility clients throughout the ordeal—thanks to the cloud.
CoActiv provides PACS medical imaging software and services for hospitals and imaging centers throughout the country and select international locations. The company also archives billions of medical radiological images in its remote, cloud-based archive centers for its many clients.
“When we left our Ridgefield offices on the Friday before the hurricane, we forwarded all of our phone lines to our night and weekend answering service, which contacts our national network of on-call PACS and IT engineers for our 7x24x365 support,” Ed Heere, president and CEO of CoActiv, said in a statement.
The company’s headquarters lost all utility services and almost flooded as the hurricane moved through the area. But because CoActiv's data centers, which support the company’s healthcare services, are located in hardened, cloud-based, remote Tier-IV centers in Connecticut and New York, CoActiv client hospitals and medical offices throughout the country were able to access CoActiv services throughout the extended outages.
CoActiv engineers and support personnel worked from remote commercial and residential locations, and the company’s nationwide customers were unaware that CoActiv headquarters was closed.
CoActiv says it has experienced a 100% up-time record at all client installations since its first hospital site went live more than seven years ago. The company credits the record to its system redundancies and dedicated staff.
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