Cloud-based unified communications is now a core component of many businesses digital transformation strategies, according to a report by BroadSoft Inc., a unit of Cisco that provides cloud software for calling, meeting, messaging and contact center applications.
The company surveyed 1,005 global enterprise IT decision makers in the fourth quarter of 2017 and found that 74 percent of businesses are planning to adopt cloud UC in the next 24 months.
According to respondents, cloud communications provide increased agility with less need for upgrades (78 percent), reduced IT operation efforts (70 percent) and enhanced mobility for remote work communications (69 percent).
IT decision makers rated contextual intelligence and the ability to see all relevant documents and communications history in real time as important (75 percent). Advanced analytics for performance and productivity monitoring (73 percent) and artificial intelligence (62 percent) were also considered important.
Organizations surveyed have three key demands of cloud UC services: integrated and bundled offerings, a solid user experience, and reliability. Their key concerns are security, control, and quality.
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