March 3, 2010 – Text-mining and customer experience technology specialist Clarabridge launched a beta version of Clarabridge Self Service, a text analytics solution for smaller organizations and departments based on the company’s enterprise product.
The new tool is designed to upload and analyze textual data sources from a self-service online portal, including social media content, text-based emails, survey open-end verbatims and transcripts. It delivers similar functionality to Clarabridge Enterprise, such as natural language processing technology, and automatically organizes text in to categories for online classification, sentiment and root cause analysis.
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