Clarabridge, a text-mining software company, announced Release 2.2 of its Content Mining Platform (CMP), a solution built specifically to enable the commercial use of text mining. The new version of CMP integrates entity extraction, fact extraction, categorization, sentiment extraction and other natural language processing (NLP) capabilities in a single, end-to-end solution that allows general business users to convert internal and external source data into useful business intelligence without special coding. Release 2.2 includes function-specific reports that organize customer feedback, measure customer sentiment and facilitate root-causes analysis.
"Text mining is a very compelling technology that will emerge as a widely used, differentiating business practice," said Fern Halper, partner with Hurwitz & Associates. "Key to its success will be the ability to yield insight quickly and more flexibly adapt to a given company's operations and market."
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