November 11, 2008 - myDIALS announced that the City of Tallahassee in Florida implemented myDIALS operational metrics solution to support local law enforcement’s crime reduction and operational management initiatives.


As part of the City of Tallahassee’s local version of the “CompStat” program made successful in New York, the city’s Chief of Police and 14 police department staff will use myDIALS dashboards to quantitatively manage law enforcement resources, tracking daily operational and business metrics.


With myDIALS, users can view all relevant data on multiple levels, including type of crime, calls for service, response times to priority calls and staff allocation by assigned district and shift. By correlating metrics, such as staffing and response time in a single, intuitive dashboard, decision-makers can more effectively prioritize operational utilization of resources.


“We’ve invested heavily into data management systems, but it’s difficult to quickly and easily get at the data we need to make decisions. It’s like driving a Ferrari at 20 miles an hour. We have the high-end systems, but now need the tools to optimize performance,” said Greg Frost, executive services director, Tallahassee Police Department. “With myDIALS, we can quickly see the exact data we need, which allows our management team to ask the right questions and better focus resources.”

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