July 10, 2008 - Chordiant Software, Inc. announced Recommendation Advisor 6.1, a real-time conversation and interaction management solution for organizations with high customer interaction volumes.
Chordiant Recommendation Advisor is able to listen to the conversation a call center or branch agent is having with a customer and dynamically reapply models and rules to new input. It offers Next-Best-Action recommendations that change dynamically based on customer responses, action or inaction. Similarly, Recommendation Advisor presents customers with personalized, Next-Best-Action-driven offers and recommendations in self-service channels.
Chordiant Recommendation Advisor is built on Chordiant Decision Management, a suite of predictive and adaptive decisioning applications that enables business users to develop highly expressive Next-Best-Action strategies.
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