While several U.S. banks are developing or piloting virtual assistants based on artificial intelligence, Singapore’s largest bank has been using an AI-powered chatbot to run its digital-only bank in India for about a year.
The results so far are impressive: Eighty-two percent of all customer support for digibank by DBS is handled through the bot, helping the company run the unit at about a fifth of the cost of running a traditional bank.
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