Chatbots will redefine the customer service industry, with healthcare and banking sectors set to benefit the most, according to a study by Juniper Research.
The new research forecasts that chatbots will be responsible for cost savings of more than $8 billion per year by 2022, up from $20 million this year. Juniper expects dramatic cost savings to be made in the healthcare and banking sectors, as issue resolution times are reduced and cost savings boosted.
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