Chatbots will redefine the customer service industry, with healthcare and banking sectors set to benefit the most, according to a study by Juniper Research.

The new research forecasts that chatbots will be responsible for cost savings of more than $8 billion per year by 2022, up from $20 million this year. Juniper expects dramatic cost savings to be made in the healthcare and banking sectors, as issue resolution times are reduced and cost savings boosted.

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access