Many it projects fail not because the solution is not functioning, but simply because the business community does not use the solution as expected. Managing the users' attitudes toward change is often the missing link and the reason the anticipated ROI is not realized. Change management to address user adoption should be an important part of any project, especially when implementing new types of applications such as BI and CRM.

By year-end 1998, guided analysis functionality will become common for most BI applications (0.7 probability). Gartner, 1996

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