Business process management (BPM) delivers enormous financial and competitive returns by transforming rigid, inefficient and costly processes to create fluid, nimble and adaptive organizations. The creation of BPM centers of excellence (CoE) directly impacts the level of success attained through BPM initiatives. A recent report from research firm Forrester noted that "almost half (49 percent) of the enterprises that reported clear and measurable benefits from their BPM efforts had a BPM COE in place; only 10 percent of the group reporting mixed results had a BPM COE in place.1


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