In an effort to claim $400 million in legal fees and expenses resulting from a civil suit concerning its prescription drug, OxyContin, Purdue Pharma L.P. sued its insurance company, Steadfast Insurance, for lack of payment - launching the largest attorneys' fee dispute litigation in U.S. history. Stuart Maue successfully used an Oracle Business Intelligence solution to perform the large-scale audit of the fees and expenses incurred during the trial.
Stuart Maue, a legal auditing firm, specializes in the review and auditing of legal bills resulting from complex litigation, such as in the case of Purdue Pharma L.P. versus Steadfast Insurance. To be better prepared for the vast amount of electronic data involved in audits of this size, Stuart Maue realized that its IT foundation required a significant upgrade to meet the case's rigorous demands.
To meet these demands while still maintaining a competitive edge, the company chose an Oracle-based technology infrastructure. Using Oracle, the company could now securely organize and manage sensitive client data while enabling real-time reporting and advanced data exploration. Stuart Maue noted that the comprehensive and integrated nature of Oracle's products was critical to the speedy deployment because working with one platform eliminated the costly and time-consuming approach of purchasing and integrating multiple technologies from various vendors.
The underpinning of Stuart Maue's business intelligence (BI) solution began with Oracle Database 10g, a high-performing database solution that could efficiently store and manage client legal invoices totaling more than $1.2 billion in fees and expenses. Using Oracle Warehouse Builder 10g, Stuart Maue leveraged Oracle Database 10g to build a data warehouse complete with the extract, transform and load (ETL) processes required to populate and maintain the data within it. Next, tools were integrated that could extract information in the most efficient manner. Using Oracle Business Intelligence Discoverer and Oracle Portal, the system enabled users to drill down into data and generate reliable and actionable reports through a standard Web browser and broadband connection. As a result, clients can track the full lifecycle of the legal invoices billed to them, identifying items that don't adhere to their billing guidelines and thereby laying the groundwork for billing resolution.
The Oracle Business Intelligence solution was a natural, easy sell to executives. The firm's traditional method of producing custom reports usually meant a great deal of work for database administrators. Requests kept building for customer reports that were a drain on resources, forcing traditional BI projects to the back burner. With a $1.1 million investment, Stuart Maue saw the in-depth analysis and trend-reporting capabilities with Oracle Warehouse Builder 10g and Discoverer 10g that could keep their client base satisfied. Customers now have the ability to compare many performance metrics and evaluate those elements against historical baselines.
To prepare for the Purdue Pharma audit, Stuart Maue had to load 200 boxes worth of litigation invoice data into the Oracle data warehouse. The legal audit team then used Oracle Business Intelligence tools to review and analyze the incredible amount of information this case involved - over $400 million in fees and expenses from more than 70 law firms defending nearly 1,400 drug-related injury claims. The review focused on more than 1 million billing entries from 322 partners, 849 associates and 1,023 paralegals, billing more than 1.2 million hours of services plus associated costs and expenses.
Stuart Maue's proven Oracle BI solution provided quick and accurate retrieval of the most detailed information in this complicated case. It was the only accurate source of comprehensive data available to all parties. Using the reports generated by Oracle BI, experts and counsel were able to create detailed exhibits highlighting the issues surrounding contested fees presented in the case. Stuart Maue's comprehensive and efficient analysis of this case directly led to its resolution. On June 13, 2006, it was reported that Purdue Pharma and Steadfast reached a confidential settlement.
Customer Satisfaction Pays Dividends
Not only did Purdue Pharma win, Stuart Maue came out a big winner shortly after implementation as it realized a significant return, seeing its customer base tripled without incurring additional operational or staffing costs. Stuart Maue continues to enjoy success; the company is close to finalizing a long-term contact with two Fortune 100 manufacturing companies, which would have seemed next to impossible previous to the rollout. Now the company measures success by the level of customer satisfaction, which led to substantial repeat business and word-of-mouth referrals.
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