Carroll Hospital Center Live on Lawson Enterprise Software Solution

Carroll Hospital Center in Westminster, Maryland, recently completed an organization-wide deployment of multiple enterprise software applications from Lawson Software.

The healthcare provider implemented Lawson Enterprise Financial Management and Asset Management suites as well as Lawson Business Intelligence. In addition to the core Lawson applications, the hospital is fully operational with the Lawson Human Resource Management suite, including Employee and Manager Self-Service, Payroll, Budgeting and Planning and ProcessFlow Integrator. These applications are helping the hospital reduce operational costs, improve administrative efficiency and automate personnel processes.

“Everyone who works at this hospital had a keen interest in the smooth implementation of this system, because it affects everything from how they care for patients to how they get paid,” said Kim Moreau, chief information officer at Carroll Hospital Center. “Our staff members like it because it gives them more control over their own information through self-service functionality, and it reduces or even eliminates some paperwork. Management likes it because they have a lot more information at their fingertips, in usable form, available online in real time. The Lawson solution makes everyone’s job easier, faster, more accurate and more immediate.”

Australia’s Kings Group Selects SunGard

Kings Transport & Logistics, part of The Kings Group, a leading transport and logistics company based in Australia, selected SunGard’s AvantGard Receivables to support its credit and collections operations.

Kings Transport will use AvantGard in support of its plans to expand into international markets, to help it improve visibility into its collections process across the organization, as well as to help mitigate corporate credit risk.

Luke Cieslak, national credit manager at Kings Transport, said, “In order to help ensure that our company expansion is successful, it is vital that we have the tools in place to effectively manage our multiple businesses. We choose SunGard because it is held in high regard within the Australian credit industry. Additionally, the AvantGard solution offers the functionality we require, including automated collection processes, robust reporting and customer risk profiling to support collection- and dispute-based activities and analysis. We anticipate that the solution will affect our bottom line by helping us to lower days sales outstanding and improve productivity, while maintaining staff size as we experience global growth.”

Purdue Employees Federal Credit Union Purchases Experian

Purdue Employees Federal Credit Union (PEFCU) purchased Experian QAS products and services to provide address verification on its online banking portal to reduce returned mail and comply with USPS Move Update changes.

“We realized it was taking a long time for our staff to work through returned mail,” said Michelle Gustin, IT services manager, PEFCU. “With cleaner, more standardized addresses, we anticipate seeing not only a reduction in returned mail, but also a higher success rate of members receiving communications.”

The Children's Hospital of Philadelphia Uses IDBS

The Children's Hospital of Philadelphia (CHOP) implemented the InforSense-based Translational Research Solution to advance the understanding of complex genetic disease.

"Using this software helps make our research much more manageable and transparent, and we are better able to mine the deep and rich data at our disposal," said Hakon Hakonarson, M.D., Ph.D., director of the Center for Applied Genomics, The Children's Hospital of Philadelphia. "Having both clinical and genomics components, it easily integrates with our existing infrastructure and gives us the technical functionality and the transparency we need to further our research."

Checkers Drive-In Restaurants Selects Mimosa

Checkers Drive-In Restaurants standardized on Mimosa NearPoint for unified email, SharePoint and file archiving.

The nation’s largest chain of double drive-thru restaurants relies on Mimosa for discovery and retention management to deliver proactive eDiscovery processes - while eliminating the need for IT resources to fulfill discovery requests.

“Mimosa allowed us to empower our human resources and legal teams with the ability to fulfill their own requests, freeing the IT team to do its job,” said Antonio Zambrano, IT director, Checkers/Rally’s. “The Mimosa solution was so powerful we implemented it for all of our archiving requirements including email, file server, and SharePoint. The data classification feature is exceptionally fast for files and file management and the SharePoint archiving functionality is also instrumental for data protection and recovery.”

Ace Hardware Remodels Its Enterprise with Information Builders

Ace Hardware Corporation standardized on the WebFOCUS BI platform for enterprise-wide reporting, analysis and information delivery.

Ace Hardware has 10,000 WebFOCUS users in merchandising, marketing, finance, advertising, international, paint, rental, retail operations and supply chain accessing more than 300 WebFOCUS reports. Each department has its own dashboard where users can launch reports and analytic applications.

Condé Nast Publications Group Uses Ingres

The French subsidiary of Condé Nast S.A., one of the world's largest private communications groups (Advance Magazine Publishers Inc.), selected Ingres to develop a critical application to manage advertising space for its publications.

“We selected Ingres to build the advertising management application for all of the group’s magazines in France. This is a strategic application in our industry, for it manages most of our revenue,” said Jean-Luc Bernard, CIO, Condé Nast, France. “We selected Ingres and it has made a difference with its solid engine and powerful database administration and development tools.”

Great Western Hospitals NHS Foundation Trust Goes Live with InterSystems

The Great Western Hospitals NHS Foundation Trust has linked nine of its applications, including its Electronic Discharge Summary and Theatre systems, with data from its Patient Administration System using the InterSystems Ensemble integration platform.

Two of these communicate directly with the new integration platform; the other seven are linked to it via an intermediate patient database. This project was achieved in just three months. Ensemble was selected following a competitive tender.

According to Alistair Dewar, the software development team leader at the Trust, “We chose Ensemble because it was easy to use and we liked the fact that it came with a full HL7 schema. This meant it could support HL7 ‘straight out of the box.’ We also liked the performance of the database technology that is integral to Ensemble, as we found this to be much faster than other databases that we have used. Furthermore, every time we use Ensemble to create a new interface in the future, we can reuse existing translations, business logic and business processes we have embedded within it, making it very cost-effective.”

NetApp Takes Suncorp to the Cloud

Suncorp consolidated its storage environment and implemented an IT-as-a-service model based on the NetApp dynamic data center.

The overhaul has allowed Suncorp to standardize management of its storage environment, enabling greater storage efficiency and improving service levels across its business.

"We decided it was time to consolidate and standardize our storage environment with NetApp, as our annual storage growth was unsustainable," said Jeff Smith, group executive business technology of Suncorp.

Virgin Money Chooses Jaspersoft

Virgin Money, the financial services arm of Virgin Group, has chosen BI vendor Jaspersoft to provide reporting and analysis for its new, not-for-profit fundraising and donation Web site Virgin Money Giving.

Virgin Money Giving is a new Web service for charitable organizations to manage fundraising campaigns and their online presence among donors. It will also help the public donate safely online and ensure that their charity of choice receives more of the money they give.

“Open source software enables innovative business models, including the one we're rolling out to support charitable giving in a responsible way," Jeremy Walters, head of systems development, Virgin Money Giving, said.

Food For The Poor Selects Information Builders

Food For The Poor feeds about two million people every day, with more than 96 percent of all donations going directly toward programs that serve the poor. The organization turned to Information Builders to standardize reporting and monitoring on the WebFOCUS BI platform.

"We were looking for a BI platform that could give us real-time access to information so that our executives could gain a stronger understanding of the data and turn it into actionable information," said Vickie Torregrossa, IS director, Food For The Poor. "We’ve been thrilled with the way that WebFOCUS has already improved our efficiency and how it provides our executives with visibility into tracking the progress of financial information month-over-month and year-over-year."

HardMetrics Enables Leading Customer Care Outsourcer

Telerx, a leading customer care outsourcer to Fortune 500 and 1000 corporations, has achieved significant operational improvements since implementing HardMetrics Performance Manager (HPM).

HardMetrics' on-demand analytics enables companies to optimize business operations as well as drive more profit and improve customer satisfaction through their call centers.

According to Diana Helfinstine, senior vice president of operations at Telerz, combining back office data with customer contact and call handling information presented a significant challenge because of the multiple, disparate data management and systems involved. However, since implementing the HardMetrics solution in April 2009 and deploying it by mid-May, many previous issues and hurdles have been addressed and overcome.

"HardMetrics simplified the process of bringing many of our data sources and data elements together and allows us to easily add new ones with a drag and drop configuration process," said Helfinstine.

Daymon Worldwide Selects Kalido

Daymon Worldwide, a leading broker of private brand consumer packaged goods, will standardize on the Kalido Information Engine for product, customer and supplier master data management and an enterprise data warehouse.

The projects are part of a strategic initiative to transform Daymon's information management systems. Edgewater Technology, a Kalido systems integration partner, is working with Daymon on strategy, implementation and deployment as part of the strategic initiative.

"The Kalido Information Engine is a complete information management platform that best fit our MDM, data warehousing and data quality requirements. In addition, the Kalido team's intellect, experience and responsiveness are impressive. We're glad that Kalido is part of the team that is transforming our information systems," said Mark Bieler, chief information officer, Daymon Worldwide.

BB&T Implements Overlay Management Using SunGard

Branch Banking & Trust expanded its use of SunGard’s WealthStation wealth management platform and AddVantage asset management and trust accounting system to enhance its investment offerings and services to its clients.

SunGard’s support of unified overlay management helps BB&T expand its resources into other model managers, reduce client investment costs and risk, and provide clients with a holistic view of their accounts.

Ray Hand, senior vice president and chief execution and innovation officer at BB&T, said, “SunGard helps us provide more comprehensive advisory services to our affluent clients by helping us to show them how their accounts work together to meet long-term objectives. It also helps us mitigate risk across entire households versus each separate account. In addition, SunGard helps us to maximize the use of overlay with the ability to concisely present individual manager analytics as well as across all client accounts through WealthStation’s robust investment proposal generation process.”

Cision Selects DataFlux for Master Data Management

Cision, a global provider of media research, distribution, monitoring and analysis services to the public relations industry and other communication professionals, selected DataFlux technology to power its upcoming master data management initiative.

Cision will use DataFlux solutions to integrate and deduplicate media data from various sources.

This Cision Media Database is widely known as a comprehensive media research resource, with detailed information about almost one million media contacts, updated on an average of 18,000 times each day.

"At Cision, we recognize data as a critical corporate asset," said Scott Thompson, senior vice president of information technology at Cision. "We are continually striving to improve our data quality processes and provide the highest quality data in the industry. The DataFlux solution is a critical component of these processes at Cision."

One Communications Calls SAS to Uncover Billing Errors

One Communications depends on SAS Business Analytics to monitor the system of intercarrier compensation for calls switched between networks. The result has been $500,000 saved the first year and several million dollars since.

With annual revenue of $800 million and serving customers in 16 states, One Communications finds the results significant. The company – founded as an alternative to local phone companies during telecommunications deregulation – also uses SAS Business Analytics to increase flexibility and profitability in numerous other areas.

“Before we brought billing in house, we felt that we were not billing everything we could. In carrier access billing, there are too many chances to miss billing opportunities. Our then-CEO had concerns that as a startup company we were turning on a lot of lines without billing for all of them,” said Rick Pigeon, vice president of network planning and optimization. “Since bringing our billing in-house and deploying SAS, we’ve saved millions of dollars. That’s huge.”

Metastorm BPM Software Supports U.S. Army National Guard Yellow Ribbon Program

The Army National Guard has successfully implemented the Metastorm BPM software to streamline processes in support of the Yellow Ribbon program.

Metastorm donated the software to help GAP Solutions (GAPSI), a contractor to the Army National Guard, provide coordination and support of services to returning war fighters as they reintegrate into society.

Orange County Sheriff-Coroner Department Automates Email Retention and eDiscovery

Mimosa Systems announced that the Orange County Sheriff-Coroner Department automated its email archiving and eDiscovery request processes with Mimosa NearPoint, which addresses critical customer requirements around archiving, eDiscovery, regulatory compliance, business continuity and storage optimization in a unified solution.

As a result, the large, multidepartment California law enforcement agency has reduced the time it takes for staff to respond to eDiscovery requests by 70 percent, improving operations and lowering cost.

“We were using an Outlook search tool that could find emails based on a phrase or word, but looking through our server data as well as searching through each employee’s local PST file, custodian by custodian, was taking an exorbitant amount of time,” said Doug Blackburn, systems programmer analyst, Orange County Sheriff-Coroner Department. “After finding and implementing the comprehensive email archiving solution from Mimosa, now the eDiscovery search process is reduced substantially. The system looks through multiple accounts at the same time and flags items of interest – all with less manpower.”

Toshiba America Business Solutions Selects Autonomy

Toshiba America Business Solutions Inc., an independent operating company of Toshiba Corporation, implemented Autonomy’s Web Content Management solution to create a compelling online experience for dealers and customers online.

TABS uses Autonomy Interwoven’s solution to deliver content to its Web sites, including video, images, blogs, social media tools and online surveys. Autonomy Interwoven’s TeamSite is the only content management solution that allows TABS to create, deliver, optimize and analyze its online content through one user-friendly interface.

“Our Web sites showcase our innovative products, services and support solutions to dealers and customers around the world,” said Mark Mathews, president and COO, TABS. “Autonomy Interwoven’s TeamSite has enabled us to more quickly deliver relevant content for effectively engaging with our dealers and customers online. This ultimately results in even greater customer service, communications, and overall business success.”

Department Store Ripley Selects Manthan Systems

Ripley, Inc., a leading department store in Peru, Manthan Systems’ flagship product, ARC Merchandise Analytics.

Ripley required a solution that would help them leverage transactional data to drive better strategic and tactical decisions. They needed technology to deliver business insights that would enable them to drive consumer-centric merchandising.

“ARC Merchandise Analytics enables my group to address the unique needs of each internal customer who needs to leverage transactional, merchandise and operational data. Manthan’s retail-specific data model and the completeness of the solution’s pre-built KPI’s will serve Ripley well,” said Humberto Northcote, business intelligence manager, Ripley.

International Flavors & Fragrances Sniffs Out Opportunities with TIBCO

International Flavors & Fragrances Inc. (IFF), a leading creator and manufacturer of flavors and fragrances for products selected the TIBCO Spotfire Enterprise Analytics Platform to provide critical business insight into its company-wide research data.

With TIBCO Spotfire, IFF is able to interpret its data in a more meaningful way, share those vital findings with both its internal and external audiences, and identify new business opportunities.

“Prior to implementing TIBCO Spotfire, we had to draw our research data from lots of different sources and we were losing valuable time handling it once it was located," explained Lana Glazman, project owner in charge of the sensory and consumer research department at IFF.

“At the core of our success is the ability to be at the cutting edge of the industry. To maintain that position, it's imperative that we're able to fully maximize our research findings and leverage them in the most meaningful way, not only for our business, but also for our internal and external clients for whom our data is vital in their own product development and business decisions.”

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