Specsavers Selects Infor for CRM


Specsavers will use the sales and service components of Infor CRM Epiphany to support its client retention program.


Specsavers client retention program’s primary focus is to achieve customer service excellence and improve customer loyalty.


“We conducted a competitive evaluation of the solutions in the market and determined that Infor CRM Epiphany offered the best solution because of its functionality, reputation within the market and its ability to scale and evolve with Specsavers’ marketing strategy,” said Chris Corbin, IT Manager for Specsavers. “We also talked to many users of Infor CRM Epiphany and the feedback we received was extremely positive and encouraging.”


S&A Industries Launches Mercado 


S&A Industries launched Mercado Software’s Mercado On-Demand to power product search, navigation and e-merchandising on its eCommerce properties Karate Depot.com and Scrubs Gallery.com.


S&A’s merchandising team uses Mercado to create and deliver custom banners and landing pages that are presented according to the Web search terms that brought the individual to the site.


“Mercado enables us to compete with the big boys but without incurring mammoth marketing expenses,” said Aaron Rubin, CEO and co-founder. “After starting with KarateDepot.com and ScrubsGallery.com, we are now in process of using Mercado across all our Web site brands.”


Reitmans Selects QuantiSense Business Intelligence

Reitmans selected the QuantiSense retail business intelligence application for use across all seven of its divisions including Reitmans, Smart-Set, RW & Co., Penningtons, Thyme Maternity, Addition-Elle and Cassis.


Reitmans sought to benefit from centralizing the data spread across its operational systems to gain a complete view of the enterprise. The retailer required a solution that would enable both corporate analysts and store operations personnel to quickly access the data needed to support their business decisions.


"We are impressed with QuantiSense's offering for the specialty apparel space," said Diane Randolph, VP of Information Systems for Reitmans. "QuantiSense dashboards provide a focused view of the most relevant data for each user. Our district managers and corporate store analysts can take action based on the data to make better and more informed business decisions. QuantiSense's Playbooks are instrumental to our goal of bringing store operations to a new level of efficiency."


U.S. Customs and Border Protection Chooses MicroPact


U.S. Customs and Border Protection (CBP), a division of the Department of Homeland Security, chose MicroPact's entelliTrak Workers' Comp (WC) Edition to replace paper/pencil spreadsheets with a centralized computer system.


With the new WC Edition, employees who are injured on the job can file claims online and have their managers approve the claims online. Once the claims are filed, they are sent simultaneously to the Labor Relations offices at both the U.S. CBP and the Department of Labor.


SPSS Furnishes Corporate Express with Predictive Analytics


Corporate Express US Inc., part of the Dutch-based Corporate Express NV, selected predictive analytics software from SPSS Inc. to improve customer retention for its U.S. operations.


To help enhance customer retention and loyalty, Corporate Express selected SPSS predictive analytics to give the organization a complete view of their customers’ purchasing behavior, starting at the beginning of the sales cycle.


“SPSS predictive analytics provides our organization with a sophisticated and strategic way to view our customer data and improve overall satisfaction,” said Matt Schwartz, director of Business Analysis for Corporate Express US. “We are able to ensure our customers are steered on a path from satisfaction to loyalty. We’re also now able to open up data insights that were just lying beneath the surface, ultimately helping our organization improve the bottom line.”


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