Q:  

Can you please provide me with articles/white papers that discuss the quantified benefits of the application services like enterprise information portals, data cleansing and data duplication?

A:  

Larissa Moss’s Answer: In terms of "benefits of data cleansing" I recommend the book "Improving Data Warehouse and Business Information Quality" by Larry English, published by John Wiley & Sons, ISBN 0- 471-25383-9

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