In a speech widely quoted in business and mainstream publications, including USA Today, Andy Grove, then the CEO of Intel, offered that, "... as much as we talk about Internet companies today, in five years' time, there won't be any Internet companies. All companies will be Internet companies or they will be dead."

Interpretation of any quote out of context is always dangerous, but I’d like to share my thoughts on how the Internet is affecting business today. A hundred years, ago serious businessmen – they were all men back then – thought the telephone wouldn’t have a place in business. After all, how could you conduct business without a written record, a telegram or a letter? Telephony has changed the face of business forever. No sane person today would establish a customer service department and then decree that customers be required to write or telegraph their requests. You wouldn’t tell your sales department that all sales calls had to be in person. The point is, companies that leverage new technology usually have a competitive edge but, in short order, all companies adapt the technology or perish.

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