October 30, 2012 – A new IT services solution from enterprise assets management software and mainframe provider BMC looks to bring a mobile app flair to dealing with enterprise issues like infrastructure downtime or printer problems.
BMC MyIT software highlights IT trouble issues across different areas of the enterprise in the form of an interface that resembles a social location app. Self-service features enable on-premise and remote workers to peer into and raise performance concerns with enterprise IT from their laptop, desktop computer or mobile device. End users can personalize the software for their workplace roles and location, as well as their preference on receiving information from the IT department, and through solution add-ons there is support for BYOD. There are also features to provide access to enterprise information in “content lockers” for sharing and collaboration. The software features integration with BMC Remedy IT Service Management Suite as well as a variety of hardware, software and cloud offerings from other vendors.
BMC Senior Director Jason Frye says the vendor wants to mimic the experiences of consumer use of mobile and social applications for activities like buying plane tickets or even accessing the “genius bar” for help services at an Apple store in the realm of enterprise IT issues.
Rob Enderle, principal analyst at Enderle Group, says the release gives users a semblance of control to curb dissatisfaction with IT responsiveness and carries with it an idea that should have come “decades ago.” MyIT also holds the opportunity to give enterprise-grade security and governance control and a “strong alternative to … Google or Amazon,” says Enderle.
“It provides a better tool than that provided by third parties, it validates IT’s existence and policy roll, and it creates a more agile solution for the enterprise,” he says. “Granted, it would mostly work with large organizations, but it could be provided as a service to smaller companies by large cloud providers.”
BMC has made a few acquisitions and updated offerings of its own over the last year to solidify the enterprise software and application portion of its business. Speculation over buyout rumors have floated around BMC of late, along with questions of a possible split of its mainframe and software divisions.