Organizations and their IT departments are struggling to keep pace with evolving business environments that have now added social, mobile, cloud and analytic forces to the competitive toolset. At Forrester Research’s latest conference in Orlando, Kyle McNabb, VP and practice leader for application development and delivery, sat down to discuss how business outcomes – not technology – will prescribe the structures and tactics of IT support going forward. 

Your event here has been on the subject of “digital disruption.” How is that topic affecting the way you work with Forrester clients?

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