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CA Service Management Accelerator Improves Service

  • July 06 2006, 1:00am EDT

CA announced a comprehensive portfolio of new technology, services and training programs designed to help customers more effectively implement and automate ITIL (IT Infrastructure Library) best practices. This new solution, the CA Service Management Accelerator, will empower IT organizations to reduce costs, improve service levels and more closely align IT and business by unifying and simplifying activities across ITIL processes.

Manual ITIL implementations are costly and time-consuming, and they can compromise the uniformity of critical management processes. The CA Service Management Accelerator enables customers to unify people, processes and technology while automating all ITIL processes across both service support and service delivery.

"With software, services and a partnership with CA, our ITIL initiative helped us successfully work toward meeting the stringent HIPAA and SOX requirements and operate more cost-effectively - which is essential in light of shrinking health care reimbursements," said Fran Findley, project management analyst, Information Services, MultiCare. "With the CA Service Management Accelerator, we will continue to automate our ITIL processes in order to optimize our responsiveness to the business and reduce our operational costs."

The CA Service Management Accelerator leverages CA's extensive ITIL technology, support and implementation experience. It is designed to be adaptable to customers' specific needs, which are driven by the relative complexity of their service environments, the scale of their IT operations and the degree to which they have automated ITIL processes.

"Because IT is such a strategic enabler of our business, has structured its IT teams to reflect the way ITIL defines IT management best practices," said Daren Thayne, chief technology officer,, Inc. "CA has provided us with all the solutions and support we need to automate these essential ITIL processes. Our relationship with them continues to yield significant improvements in the way we implement and manage our revenue-critical technology services."

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