CA announced a comprehensive portfolio of new technology, services and training programs designed to help customers more effectively implement and automate ITIL (IT Infrastructure Library) best practices. This new solution, the CA Service Management Accelerator, will empower IT organizations to reduce costs, improve service levels and more closely align IT and business by unifying and simplifying activities across ITIL processes.
Manual ITIL implementations are costly and time-consuming, and they can compromise the uniformity of critical management processes. The CA Service Management Accelerator enables customers to unify people, processes and technology while automating all ITIL processes across both service support and service delivery.
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