CA announced the acquisition of Control-F1 Corporation, a privately held provider of support automation solutions that automatically prevent, detect and repair end-user computer problems before they disrupt critical IT services.
The acquisition will enable customers to both significantly improve the productivity of their IT help desks and maximize service levels to end-users. It also supports EITM (Enterprise IT Management), CA's vision for simplifying and unifying the management of IT, by making enterprise computing environments more self-healing while reducing costs associated with maintaining a healthy IT infrastructure.
Gartner Dataquest survey findings indicate mass-healing and self-healing technologies represent the most important investment that both technology providers and their customers can make in the name of IT support.
Through an earlier partnership, CA certified Control-F1's solutions as interoperable with CA's Unicenter Service Desk. The integrated solutions increase the effectiveness of the support desk by managing every aspect of the IT environment - including planning, deployment, maintenance, disaster recovery and diagnosis and resolution of break-fix problems on the desktop
CA will market the Control-F1 solutions as standalone products and will incorporate them into its portfolio of Business Service Optimization solutions, which help customers reduce costs, improve service levels, and better align IT with the business.
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