Knowledge management professionals help businesses improve performance by formalizing the understanding of what the business is accomplishing, how well it is doing and what is impeding the business both internally and externally. Knowledge management is a wide-ranging discipline, looking at the business in terms of requirements, data collection and improvements.

Many different approaches to knowledge management exist, and passionate professionals differ on fundamental approaches, discovery and measurement disciplines and prescriptions for improvement. However, one unifying principle is the recognition that all businesses change and that improvement requires embracing change.

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