Worldwide spending on business process management (BPM) software is set to grow 4% to $2.7 billion in 2015, according to a recent forecast from Gartner Inc.

As organizations begin to rethink their business models and processes to address customer and constituent expectations, a shift toward using an “intelligent business process management suite” (IBPMS) is underway, the firm says.

Managing business processes effectively is a difficult challenge for today's business leaders, because many of the systems used within processes are rigid and difficult to change rapidly, according to Rob Dunie, Gartner research director.

"An iBPMS supports business responsiveness, often at the 'moment of truth' in a customer interaction," Dunie said in a statement. "The ability to provide more 'joined up' insight into business processes through the use of analytics—combined with support for the people involved in processes, allowing them to take advantage of this insight—is what differentiates today's iBPMS market from earlier BPMS technology markets."

There are four significant trends Gartner is seeing in the iBPMS market: a focus on business transformation, digitalized processes and the Internet of Things, a shift away from transactional processes and the “Nexus of Forces”: mobile, social, cloud and analytics.

The report says the iBPMS market is the natural evolution of the earlier BPMS market, adding more emphasis on support for greater system and human intelligence within business processes.

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