November 7, 2012 – Before the strategic outline, buy-in sessions and technology shopping with your business process plan, start by avoiding the acronym BPM, says MWD Principal Analyst Mark McGregor.

McGregor, a process program analyst with an extensive Six Sigma background at the British-based research firm, gave his “7 Steps to Process Excellence” guidelines Wednesday as part of a broadcast presented by information industry advocacy group AIIM. The term business process management itself has garnered a connotation as too stuffy or technology-oriented, which has submarined process efforts before they even get going, according to McGregor.

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