In previous articles in this "back to the future" series, we discussed several business intelligence problems that keep cropping up, year after year:

In this issue we attempt to put tools into perspective. Much of the IT literature that you read focuses on tools and technology. That is understandable, since product vendors churn out these materials to sell and market their products. And, of course, many of us are geeks at heart, so we love to read about technology.

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