In Part 1 of this series, we discussed several business intelligence problems that keep cropping up year after year.

Now we're tackling the subject of relationships - namely the relationship between IT and business users. Have you ever wondered why companies buy software licenses from BI vendors for hundreds or even thousands of "seats" and only use a small fraction of them? Or why business people continue to use Microsoft Excel as their primary BI product even though their IT group selected a different BI tool and may even want to ban Excel? And why is it that IT groups boast about the corporate data warehouse's terabytes of data while business users lament their lack of data?

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