What’s the point behind collecting data and deploying technology?  Simply put, it’s to allow an enterprise to sell, operate, and deliver goods or services profitably. The individuals who undertake this effort are called Business Intelligence Analysts, or alternatively, Business Analysts. Business Analysts identify, document, and translate all the operational, marketing, and financial data relating to the needs of each business unit within an organization. Virtually every organization has some sort of infrastructure to achieve these necessary goals in support of the business as a whole.

While this all sounds good on paper, not every organization witnesses a happy collaboration between business partners and IT support staff. Even though a Business Analyst’s role may differ somewhat based on where it resides—whether solely within the IT organization, or even within one single business unit—when there are disconnects, they can often be traced back to breakdowns in communication and expectations because seemingly well-documented requirements get lost in translation. 

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