Is going outside a method for improving business performance?

The economic downturn over the past few years has forced corporations to look for new and inventive means to drive down cost while providing faster, more innovative and efficient services. Adoption of new technologies such as enterprise resource management, customer relationship management, supply chain management, business intelligence, portals, and Web-enabled applications has provided a catalyst for progressing customer and business services. While these new technologies brought new process efficiencies, they also introduced new challenges to those who manage and support them. The cost, time and resources needed to implement, maintain and upgrade these new technologies, due to the complexities and interdependencies of their architectures, is a continuous challenge. This, coupled with issues related to market expansion and competition, has many corporations examining outsourcing options for business and information technology services.

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