According to an IDC study of twenty top business executives from large U.S. companies, the chasm separating business and IT executives continues to hinder business performance and IT initiatives within many organizations. While the study participants uniformly expressed deep concern and frustration with the business-IT divide, IDC believes that successful business/IT alignment is certainly achievable through organizational changes that foster bilateral communication and collaboration among business and IT executives. In this new study, IDC also identifies opportunities for services and software vendors to create solutions that support business and IT synergy.

Citing business and IT communication as the primary factor that deters the success of IT initiatives at his company, one specialty chemical executive said, "The business wants one thing and IT thinks they delivered, but it turns out to be something different because we had a communication gap."

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