Most companies today have a significant investment in business intelligence (BI) to measure business performance. To date, most of these BI systems have been built to support decision making in specific business functional areas such as marketing, finance, HR and so on as opposed to being built around core operational processes. Most businesses are probably not using BI to continually and automatically monitor events in their operational business processes as their businesses operate to rapidly respond to detected problems or to predict if problems lie ahead. In general, therefore, companies have no active real-time element to their BI systems. The consequences are that nothing is helping the business to automatically respond immediately when problems occur or opportunities arise. Also, there is no automatic notification or flagging of alerts to take action that may avoid unnecessary costs, business disruption, operational mistakes and unhappy customers in the future.

Yet, the business processes that span all the functional areas, from front-office order entry to back-office shipping, billing and payment collection, govern how businesses operate. Making sure that core processes perform optimally has a major impact on overall business performance.

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