REVIEWER: Nigel Turner, manager of information and knowledge management consultancy for British Telecommunications Group.

BACKGROUND: British Telecommunications Group (BT) is one of Europe's leading providers of telecommunications services. Its principal activities include local, national and international telecommunications services, higher-value broadband and Internet products and services, and IT solutions. BT serves more than 20 million business and residential customers with more than 29 million exchange lines. It also provides network services to other licensed operators.

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