The Brussels Airport Terminal Company (BATC) manages the international airport in Brussels, Belgium, which serves over 15 million passengers. BATC was charged with building and operating a new terminal, integrating 150 companies that work at the airport, including 85 airlines and meeting all of their different information systems and technology needs.
The Brussels Airport IT management team's challenge was to tightly integrate terminal operations to meet increased demand resulting from this new terminal. To accomplish this, BATC created a single source for operational data, incorporating all of the processes within the terminal. This data source integrates and distributes timely information to and from each operation, including flight, passenger and baggage coordination. The data source ensures airport resources are used optimally, such as sharing check-in desks between different airlines. Also, it enables different airlines to access their own dedicated information for check-in counters, boarding gates and ticketing areas as well as update the system with any changes. In addition, it gives security officials, customs, state police and private airport security access to the data they require.
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