First Horizon sold its mortgage division in 2008 to focus on personal and business banking, and brought in Bruce Livesay as its first CIO the same year. The new role came with CEO support toward a monumental task: modernizing banking systems that were static for nearly a decade as First Horizon’s parent company had focused on the now-departed mortgage business.

Livesay assembled legacy and new application leaders and led IT to a more business-minded and interactive role with executives. Since then, First Horizon went on an aggressive, three-year roadmap to upgrade or replace every core application and hardware at the branches, a Web banking platform for customers and Salesforce.com for account reps.

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