Articles on the challenges of business performance management (BPM) usually focus on selecting the right product and getting it properly implemented. While it is true those tasks are fraught with risk, the greatest BPM challenges have little to do with technology.
One of the biggest problems with performance initiatives is the lack of an easily quantifiable ROI. We know that having more efficient processes, cleaner and more consistent data and tools for better decision-making will most likely lead to bottom-line improvements. Unfortunately, being able to calculate those improvements up front is nearly impossible. So what can you do to help get the project approved?
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