Sshould You Tackle a BPM Initiative Using Only Your In-House Resources?

Organizations often treat their business performance management (BPM) project like other IT initiatives - relying on familiar employees to carry the load. With BPM, that approach carries certain risks. BPM is distinctive because it is typically deployed wide and deep across the organization, reaching end users from senior executives to knowledge-workers in multiple departments. Should you tackle a BPM initiative using only your in-house resources, or should you look outside for experts to help you along the road? It is well-documented that BPM projects have not gone too well when full responsibility was placed on staff with recent experience in deploying ERP and CRM applications. Instead, we've seen limited ROI and projects that were over budget or behind schedule. Some of the worst cases have involved full project failure due to lack of end-user adoption.

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