Business process management (BPM) has been around for years. Although organizations have bought BPM software, many feel that the benefits have not been recognized as expected. The biggest issue is that the tools are predicated on the capability of the organization using them to be able to adequately define its own processes.

It is a common belief that, the only people capable of defining business processes are the people within the business itself. Unfortunately, in many cases, these are the last people who should be allowed to define the process. Many of them will be averse to change and attempt to ensure that any new process reflects the existing way of doing things.

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