BMC Software announced its ServiceDesk IT management application is now available for deployment on the cloud platform operated by Salesforce.com

The two companies announced a year ago they had formed an alliance to develop a cloud-based version of the BMC help desk application. They said earlier this month that ServiceDesk is now available for test drive and deployment on Force.com, the cloud platform operated by Salesforce.com.

“As companies continue to embrace cloud computing, they demand the same high-quality service they’re used to with on-premise solutions,” Paul Avenant, BMC’s senior vice president of products and support, said in a statement. “This collaboration between BMC Software and Salesforce.com ensures that we provide solutions that meet our customers’ standards for top-notch quality and help them achieve their business goals.”

The ServiceDesk offering provides customers with a pre-configured ITIL-based IT management application with features such as a consolidated service desk, self-service capabilities, and inventory management.

Salesforce says it now has more than 800 independent software vendors (ISVs) on the Force.com platform, offering some 170,000 custom applications. It claims some 82,400 customers, including such companies as Japan Post, Kaiser Permanente, and Sprint Nextel.

BMC, which is headquartered in Houston, has about $2 billion in annual revenues.

 

 

 

 

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access