As the pioneer of Business Service Management (BSM), BMC Software, Inc. demonstrated that the company has more implementations, more partners, and more integrated solutions than any provider in the market.  At its executive event held near Wall Street, host Bob Beauchamp, president and CEO of BMC Software underscored the industry-changing effects of BSM since the company introduced the strategy

in April of 2003.  Key customers and partners joined Mr. Beauchamp on stage, citing examples of numerous BSM implementation successes.  The implementations showcased were chosen from among hundreds of successful BSM-related transactions the company has recorded to date.  New products and integrated solutions were also unveiled during the two-hour event. Customers participating in the event included American General Life, First Health, and University of Pittsburgh Medical Center, as well as partners BEA Systems, Cerner, EMC, GE IT solutions, Intel, Maryville, Red Hat, Symantec and VMware.

BMC Software has collaborated with customers and partners during the past year to build common implementation approaches tied to immediate business needs.  BMC Software identified the eight most common implementation approaches that emerged, forming what the company now refers to as Routes to Value.

"Throughout our implementation of BMC Software solutions, BSM is a methodology that helps us manage IT from a business perspective more and more each day," said Joe Furmanski, technology project director for the information systems division of the University of Pittsburgh Medical Center. "The Routes to Value strategy seems a logical extension of the BSM strategy, allowing organizations to meet immediate IT needs while aligning IT and business in critical areas and moving toward enterprise-wide BSM."

Routes to Value provide a clear, competitive differentiator and facilitate customer engagements by simplifying the value of BSM with very clear deployment processes. The Routes to Value are: Infrastructure and Application Management; Service Impact and Event Management; Service Level Management; Capacity Management and Provisioning; Change and Configuration Management; Asset Management and Discovery; Incident and Problem Management; and Identity Management.  Starting with one or more of these Routes to Value, companies are able to address immediate IT needs while at the same time follow a clear road map for full BSM implementation.



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