REVIEWER: Jerrianne Seitz, data processing manager for State of California Department of Motor Vehicles, Vehicle Registration.
BACKGROUND: The California Department of Motor Vehicles (DMV) is responsible for collecting approximately $4.1 billion annually in vehicle registration fees. Centralized computer systems in Sacramento communicate with field offices throughout the state to handle the task of calculating registration fees for the nation's largest population of vessels and vehicles. Most of the computer programs composing the DMV legacy fee systems have been used for more than three decades with workarounds grafted into the code over the years. Even minor changes required extensive analysis and programming efforts by the legacy system's development staff to make changes to two separate systems.
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