DM Review would like to welcome Dorothy Miller as our newest online columnist. In her book, Measuring Business Intelligence Success, she has created the TBIA Business Intelligence Capability Maturity Model which defines a comprehensive BI audit program. She has identified and defined key performance indicators (KPIs) to use as measurement factors in the audit program. These KPIs highlight specific aspects of BI. They are primary drivers, and the extent of their presence as part of the BI assets are key to success. In these columns, all the KPIs which have been established as part of the TBIA Business Intelligence Capability Maturity Model will be identified and described.

In this first series of columns, I will discuss the measurement factors which are used in a business intelligent (BI) audit. This column identifies all the key performance indicators (KPIs) that exist within the TBIA BI Capability Maturity Model and how they are used. Then I'll describe in greater detail, the first KPI, Management Support, as it applies to the auditing of BI assets. The second column will address the Requirements and Goals for successful creation and management of BI.

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