One of the perpetual human foibles is to think that your world is a microcosm of the larger world - and to be surprised when it isn't. The Americans wish the French weren't so French, and the French wish the Americans weren't so American. You get the idea.

This principle applies to professions as well. IT workers - successful in an environment that rewards logical thinking and attention to detail - are sometimes amazed at how much sway politics and gut feelings have in the user world.

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