Many companies were caught flat-footed by the rapidly changing business environment of 2008, demonstrating the limitations of the investments they had made in BI and business process management (BPM) systems. With increasing globalization and linkage between disparate markets, never has there been a greater need for real-time visibility into enterprise operations and insight into the business climate as well as the ability to take action immediately. This ability to monitor and optimize daily business activities in real time is the cornerstone of true operational intelligence (OI).
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