Without proper analytics in place, many cloud services customers are wasting resources, struggling with compliance and suffering from outages and unexpected costs, according to a new study from Forrester Research.

The study, sponsored by enterprise cloud hosting provider iLand, shows that all of the 275 IT decision makers and senior business executives surveyed in the United States, United Kingdom and Singapore said they’ve experienced at least one negative financial or operational impact due to missing or hidden metadata. These negative business impacts include outages, wasted resources, unexpected costs and challenges reporting to management.

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