Best Software announced delivery of its expanded SalesLogix 6.2 CRM suite that now integrates powerful customer service features to provide SpeedSearch, issue tracking and resolution tools for all users.  SalesLogix 6.2 also introduces flexible sales process enhancements, improved opportunity management, easier implementation and increased customization options.  All 6.2 features adapt to the individual workflow preferences of sales, marketing, support and customer service representatives.

The new customer service features represent a major functionality expansion by providing all SalesLogix 6.2 users with easy access to a holistic view of their customers, supporting the practice among many small and medium-size businesses where employees share customer service roles.

New ease-of-use features that enhance user workflow include a split-view screen for simultaneous visibility of group lists and individual records. With SalesLogix 6.2, Best Software further improves intuitive sales processes by focusing on how sales representatives and managers work individually and with each other. 

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