BEA Systems, Inc. announced that the company is expanding and enhancing its product support policy, BEA Customer First. BEA now offers its most comprehensive and flexible support and maintenance policies designed to help customers protect their software infrastructure investments and reduce maintenance costs.

BEA customers will have unlimited 24/7 access to BEA support professionals either by phone or BEA eSupport, as well as access to updates and upgrades for as long as their business demands. BEA Customer First is also designed to help minimize the risk and streamline the upgrade process with bi-annual maintenance-only packs, smart update tools, and migration assistance.

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