Saving energy by having people work from home is only as good as the access-if you're using unreliable or unwieldy connections, it might not even be worth the bother.

Needham Bank, for example, was using GoToMyPc via Citrix, but the tepid results led the Boston-area community bank to a new IT project that connects more remote workers to the bank in an easier fashion. "[The old system] log-in process was cumbersome and usage was low [only a few hours per month]," says James Gordon, vp of IT at Needham, which has about 88 employees. [Citrix did not respond to requests for comment.]

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