We set the stage in the last issue: analytical databases and NEW business intelligence interfaces deliver radical improvements in BI price, performance and ease of use. But IT departments often fail to appreciate the benefits of systems that reduce the need for skilled technical support. Far-sighted business and technology managers need ways to present the advantages of these systems more effectively.
Before going further, it's important to be clear that IT departments are not villains in this tale. They have sound reasons to be cautious in accepting any new technology, because they will be held responsible if it fails. Systems that promise to give more control to end users are legitimately worrisome because end users may undertake projects they do not realize are beyond their true competence and will make mistakes that IT professionals would avoid. IT departments make mistakes too, including some that end users would not. This is why the groups must work together and find the right balance of tasks. New technologies call for an adjustment of this balance, which is precisely the challenge posed by new analytical systems.
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