There are many good surprises in life, but being surprised by the results of your new business intelligence (BI) application is not one of them. No one is happy when new reports don't deliver the results the business users were expecting. After one of these unpleasant surprises, an IT group typically revisits the report with the business users and discovers that something was forgotten in the business requirements and specifications phase - most likely a business transformation or a piece of data. Forgotten business transformations may include filters, conditional processing or business rules applied to the data to produce the correct results.

Ouch! The IT group is frustrated because the business users neglected to tell them about these items. The business users are frustrated because they think IT messed up.

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